Qualifying items from your order can be returned within 30 days of receipt if you are not happy with your purchase. If you received a damaged, incorrect, or defective item, you may be asked to provide a photo of the item you received to confirm its condition.
To begin the returns process, please head over to our Returns Form page to submit your request. Please allow up to 48 hours for your return request to be approved.
- Pusheen Shop now offers direct exchanges for some clothing items for another size of the same product. At this time, these exchanges are only available for customers in the United States
- Customers are responsible for return shipping costs except in cases where the item is damaged, or an incorrect item was received. Any return label fees may be refunded for these items once we have received them and inspected the defective items.
- Items marked as 'FINAL SALE' on their product page are not eligible for returns.
- In the event that an item is missing from your order, please do not use this returns form. For more info, please refer to our Order Issues FAQ section for more help.
- Returns sent without our prior approval will not be accepted and may not be refunded.
- For more help with your order, please feel free to contact us directly for further assistance.